Privacy Policy

Introduction

MetaFit ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application, website, and related services — including our subscription plans (MetaFit+ and MetaFitPro). This policy is compliant with India's Digital Personal Data Protection (DPDP) Act, 2023, and applicable App Store and Play Store guidelines.

By using MetaFit, you consent to the practices described in this policy. If you do not agree, please discontinue use of our services.

Information We Collect

Personal Information

• Name, phone number, and email address
• Date of birth and gender
• Location (city/state level, for service eligibility)

Health & Body Data

• Current weight, height, BMI, and target weight
• Dietary preferences, eating patterns, and calorie logs
• Medical history relevant to weight management (e.g., diabetes, thyroid conditions)
• Information shared during medical consultations facilitated through the app
• Progress photos (if voluntarily uploaded)

Health data is classified as Sensitive Personal Data under the DPDP Act, 2023, and is handled with heightened protection and explicit consent.

Subscription & Payment Data

• Subscription plan type (MetaFit+ Monthly/Yearly or MetaFitPro Monthly/Yearly)
• Purchase date, renewal date, and subscription status
• Payment method type (card, UPI, wallet — but not full card numbers, which are handled by our payment processors)
• Transaction IDs from Apple App Store, Google Play Store, Razorpay, PhonePe, or Stripe

Usage & Technical Data

• Device type, OS, and app version
• IP address and approximate location
• Pages viewed, features used, and session duration
• Crash reports and performance logs

How We Use Your Data

• Deliver and personalise your MetaFit experience (AI coaching, calorie tracking, progress insights)
• Process and manage your subscription (MetaFit+ or MetaFitPro), including billing, renewals, and access control
• Facilitate medical consultations and prescription support where included in your plan
• Send transactional communications (subscription confirmations, renewal reminders, receipts)
• Send service updates and, with your consent, promotional communications
• Improve our AI models, app features, and coaching algorithms (using anonymised/aggregated data only)
• Ensure platform security, detect fraud, and prevent misuse
• Comply with applicable laws and regulatory obligations

Data Sharing

We do NOT sell your personal or health data. We share data only in the following limited circumstances:

• Service Providers: Cloud hosting (AWS/GCP), analytics (e.g., Mixpanel), crash reporting (e.g., Sentry), and customer support tools — bound by data processing agreements
• Payment Processors: Razorpay, PhonePe and/or Stripe for web payments; Apple App Store and Google Play Store for in-app purchases — each governed by their own privacy policies
• Healthcare Partners: Registered medical practitioners or teleconsultation providers facilitating consultations under MetaFitPro, strictly for the purpose of your care
• Legal Obligations: When required by Indian law, court order, or regulatory authority (e.g., DCGI, MeitY)
• Business Transfers: In the event of a merger or acquisition, your data may transfer to the successor entity, with prior notice to you

Subscriptions & Billing Data

When you subscribe to MetaFit+ or MetaFitPro (monthly or yearly), we collect and process the data necessary to activate and maintain your subscription:

• We record your plan type, start date, and renewal date to manage access to premium features
• Full payment card details are never stored by MetaFit — these are handled entirely by our payment processors (Apple, Google, Razorpay, PhonePe, Stripe)
• Subscription status updates (active, cancelled, expired, in grace period) are synced to your account in real time
• If you cancel, your access continues until the end of the paid period; no partial refunds are issued for the remaining term unless required by law

Data Retention

We retain your data only for as long as necessary:

• Account & profile data: Until account deletion + 30 days
• Health & medical data: Until account deletion + 90 days (to support medical record obligations)
• Subscription & billing records: Up to 7 years (as required under Indian financial and GST regulations)
• Usage and analytics data: Up to 12 months in identifiable form; thereafter anonymised

After these periods, data is securely deleted or irreversibly anonymised.

Security

We apply industry-standard security measures including encryption at rest and in transit (TLS 1.2+), access controls, and regular security audits to protect your data — especially health and payment information. However, no system can guarantee 100% security. In the event of a data breach affecting your personal data, we will notify you as required under the DPDP Act, 2023.

Your Rights

Under the DPDP Act, 2023, and general data protection principles, you have the right to:

• Access: Request a copy of your personal data held by us
• Correction: Update or correct inaccurate data
• Deletion: Request erasure of your data (subject to legal retention obligations)
• Withdraw Consent: Opt out of non-essential data processing (e.g., marketing communications)
• Grievance Redressal: Lodge a complaint with our Data Protection Officer

To exercise any of these rights, email us at care@joinmeta.fit. We will respond within 30 days.

Children's Privacy

MetaFit is not intended for users under 18 years of age. Our medical weight loss services, including prescription-related features, require users to be legal adults. We do not knowingly collect personal or health data from minors. If we become aware that a minor has created an account, we will promptly delete the associated data.

Third-Party Services

Our app and website may contain links to or integrations with third-party services (e.g., Apple App Store, Google Play Store, Razorpay, PhonePe, Stripe). We are not responsible for the privacy practices of these services. We encourage you to read their privacy policies before providing them with your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data practices. Material changes will be communicated via in-app notification or email. The updated policy will always be available on this page with the revised date at the top. Continued use of MetaFit after changes constitutes your acceptance of the updated policy.

Contact & Grievance Officer

For any privacy-related concerns, data requests, or grievances under the DPDP Act, 2023, contact our Data Protection Officer:

Email: care@joinmeta.fit

Phone: +91 9785224275

MetaFit | India