Refund & Cancellation Policy

1. Policy Scope

This policy applies to all payments made for MetaFit subscription plans (MetaFit+ Monthly, MetaFit+ Yearly, MetaFitPro Monthly, MetaFitPro Yearly), medical consultations, and any other services — whether purchased through our iOS app, Android app, or website. It is designed to align with applicable RBI e-mandate and recurring payment regulations, as well as the refund policies of Apple App Store and Google Play Store.

2. Cancellation of Subscription

You may cancel your MetaFit+ or MetaFitPro subscription at any time. Cancellation must be made at least 24 hours before your next renewal date to avoid being charged for the next cycle. Upon cancellation:

• No future auto-debit or renewal charge will be attempted.
• You retain full access to your plan features until the end of the already-paid billing period.
• Your account will revert to the free tier once the paid period expires.

How to Cancel by Platform

• iOS: Settings → [Your Name] → Subscriptions → MetaFit → Cancel Subscription
• Android: Google Play → Profile → Payments & Subscriptions → Subscriptions → MetaFit → Cancel
• Website: Log in at joinmeta.fit → Account Settings → Manage Subscription → Cancel, or email care@joinmeta.fit

3. Refund Eligibility

3.1 App Store & Play Store Purchases

Subscriptions purchased via the Apple App Store or Google Play Store are subject to the respective platform's refund policy. MetaFit cannot directly issue refunds for store-processed transactions.

• Apple App Store: Request a refund via reportaproblem.apple.com
• Google Play Store: Request a refund via Google Play Help or through the Play Store app within 48 hours of purchase for an immediate refund; beyond that, requests are reviewed by Google

3.2 Website Purchases (Razorpay, PhonePe, Stripe)

• If you are charged after a valid cancellation request made before the renewal date, you are eligible for a full refund of that renewal charge.
• Duplicate or technically failed transactions (where the amount is debited more than once) are eligible for a full refund after verification.
• Refund requests for website purchases must be submitted to care@joinmeta.fit with your registered mobile number, transaction/order ID, and reason for the request.

3.3 Non-Refundable Items

• Consultation fees for completed or in-progress medical consultations
• Onboarding, logistics, and medication charges that have already been fulfilled
• Subscription fees for periods already consumed, unless an exception applies under applicable law

4. Auto-Debit and RBI e-Mandate

For website subscriptions processed via Razorpay, PhonePe, or Stripe, recurring payments are governed by RBI e-mandate guidelines:

• Recurring payments are processed only after mandate registration with your bank or card issuer, as required by RBI directions.
• You will receive a pre-debit notification at least 24 hours before each auto-debit, via SMS or email, as mandated by RBI.
• Additional authentication (2FA/OTP) may be required for the first transaction or when mandated by your bank.
• You may withdraw consent for future auto-debits by cancelling via your MetaFit account, or directly through your bank's mandate management portal (net banking or mobile banking app).

5. Payment Gateways

MetaFit processes payments through the following gateways depending on your platform and payment method:

MetaFit does not store full card or UPI details. All payment data is handled securely by the respective payment processor.

6. Refund Timelines

• Eligible refunds for website purchases are initiated within 5–7 business days of approval.
• Final credit to your account depends on your payment method and issuing bank — typically 7–10 business days after initiation.
• For UPI transactions via PhonePe or Razorpay, refunds are typically faster — 3–5 business days.
• For App Store or Play Store refunds, timelines are governed by Apple and Google respectively and are outside MetaFit's control.

7. How to Request a Cancellation or Refund

For website purchase refunds or any billing disputes, contact us with the following details:

• Your registered mobile number or email
• Transaction or Order ID
• Platform used (website, iOS, Android)
• Reason for the refund request

Email: care@joinmeta.fit

Phone: +91 9785224275

We aim to respond to all refund requests within 2 business days.

8. Policy Updates

We may update this policy from time to time to reflect changes to our services, payment partners, or regulatory requirements. The latest version will always be published on this page with the updated date.