Refund & Cancellation Policy

1. Policy Scope

This policy applies to payments made for MetaFit programs, consultations, and recurring subscriptions. It is intended to align with applicable RBI e-mandate and card recurring payment requirements.

2. Cancellation of Subscription

• You may cancel your subscription at any time before the next billing cycle.
• Once canceled, no future auto-debit will be attempted for upcoming cycles.
• Access and services remain active until the end of the already paid billing period unless otherwise stated in your plan details.

3. Refund Eligibility

• If you are charged after a valid cancellation request made before the renewal time, you are eligible for a full refund of that renewal charge.
• Duplicate or technically failed transactions (where amount is debited more than once) are eligible for full refund after verification.
• Consultation, onboarding, logistics, and medication charges that are already delivered or consumed are generally non-refundable unless required by law.

4. Auto-Debit and RBI e-Mandate

• Recurring payments are processed only after mandate registration with your bank or issuer as required.
• Pre-debit notifications and additional authentication (where applicable) are handled by payment partners as per RBI directions.
• You may withdraw consent for future auto-debit through available cancellation options on our platform or through your bank/issuer controls.

5. Refund Timelines

• Eligible refunds are initiated within 5-7 business days after approval.
• Final credit timeline depends on your payment method and issuing bank, typically 7-10 business days.

6. How to Request Cancellation or Refund

To request cancellation or refund support, contact us with your registered mobile number, payment reference ID, and reason for request:

Email: care@joinmeta.fit

7. Policy Updates

We may update this policy from time to time to reflect service, payment, and regulatory changes. The latest version will be published on this page.